Filling a pothole in puttenahalli area

This is my first effort to reach to BBMP to try fix a road pot hole and the steps are mentioned below:

1. Know your ward number. It is 187 in case of puttenahalli and comes under bomanahalli jurisdiction. I also saw a board showing 195 as the ward near us but i think both are in same jurisdiction.
2. Call 25735642 to register the compliant by providing your name phone number and address.

3. In my case the road was fixed though not sure if my call really helped or it would have happened even without my call.